Tap on your order in the "Accepted" tab on the Rx app, and then tap "Order Issues". From there, tap on “PEX Fail” and a live Support person will help you as soon as possible.
If you pay for an order yourself and need a reimbursement, email firstname.lastname@example.org and include the following:
- Subject line including "PEX Declined" – this is MANDATORY
- Picture of shop receipt with items bought
- Receipt referencing the decline (if available)
- Picture of the front of PEX card
- Picture of the order from the RX app (screenshot)